Privacy Policy

PixelBranded.Co is a brand identity and digital agency headquartered in Montreal, Quebec, Canada. We provide brand identity, packaging design, web design, and growth marketing services to clients across North America and internationally.

For the purposes of applicable privacy laws (including Canada's PIPEDA, Quebec's Law 25, and the EU's GDPR where it applies to our visitors), PixelBranded.Co is the data controller responsible for personal information collected through our website and services.

We collect only what we need to deliver our services, communicate effectively, and improve your experience. The categories below describe the types of information we may collect:

2.1 How We Collect It

• Directly from you: when you fill out our contact form, request a proposal, sign a contract, or send us an email
• Automatically: through cookies, analytics tools, and server logs when you visit our website
• From third parties: publicly available sources (LinkedIn, your company website) for outreach, or referrals from existing clients

2.2 What We Do Not Collect

We do not collect sensitive personal information such as health data, biometric data, or government identification numbers. We do not sell your data to anyone, ever.

We use your information for the following purposes:

• Deliver our services: manage projects, share files, send proofs, and complete deliverables
• Communicate with you: respond to inquiries, send proposals, schedule meetings, and provide project updates
• Process payments: issue invoices and process payments through our payment partners
• Improve our website: understand how visitors use our site and optimize content and performance
• Marketing (with consent): send occasional newsletters, case studies, or service updates. You can unsubscribe at any time
• Legal and security: protect against fraud, enforce our Terms of Service, and comply with legal obligations

Under Canadian privacy law (PIPEDA and Quebec's Law 25), we rely on your meaningful consent to collect, use, and disclose your personal information. For visitors from the EU/UK, we additionally rely on the following legal bases under GDPR:

• Contract: processing is necessary to enter into or perform a contract with you (proposals, project delivery, invoicing)
• Consent: when you opt in to marketing emails, non-essential cookies, or specific data uses
• Legitimate interest: running and improving our business, including outreach to potential clients who match our target market, provided it does not override your rights
• Legal obligation: when we are required by law to retain or disclose information (tax records, court orders)

You may withdraw your consent at any time by contacting us at hello@pixelbranded.co. Withdrawing consent does not affect the lawfulness of processing done before the withdrawal.

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, and only to the extent necessary. These include:

All third-party providers are bound by confidentiality and data protection obligations. We share only what is necessary for them to perform their function.

5.1 Legal Disclosures

We may disclose your information if required by law, court order, or government request, or to protect our legal rights, enforce our Terms of Service, or prevent fraud or harm.

5.2 Business Transfers

If PixelBranded.Co is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Our website uses cookies and similar technologies to function properly and to help us understand how visitors interact with our content.

You can manage cookies through your browser settings or by clearing cookies after each visit. Disabling essential cookies may affect site functionality. For more detailed control, you can use browser extensions like uBlock Origin or Privacy Badger.

We keep your personal information only as long as we need it for the purposes described in this policy, or as required by law:

• Client project data: retained for 7 years after project completion for tax, legal, and portfolio purposes
• Invoicing and financial records: retained for 7 years to comply with Canadian tax law (CRA requirements)
• Marketing subscribers: retained until you unsubscribe, then archived for up to 12 months
• Website analytics: Google Analytics data retained for 14 months by default
• Contact form submissions: retained for 24 months unless you become a client

After these periods, we securely delete or anonymize the data. You may request earlier deletion (see Section 8).

Depending on where you live, you have specific rights over your personal information. We honour the following rights for all users, regardless of jurisdiction:

8.1 How to Exercise Your Rights

To exercise any of these rights, email us at hello@pixelbranded.co. We will respond within 30 days. For Quebec residents under Law 25, we will respond within the legal timeframe of 30 days. We may ask for verification to confirm your identity before acting on your request.

8.2 Filing a Complaint

If you are not satisfied with our response, you have the right to file a complaint with the relevant privacy regulator:

• Canada: Office of the Privacy Commissioner of Canada (priv.gc.ca)
• Quebec: Commission d'accès à l'information du Québec (cai.gouv.qc.ca)
• EU/UK: your local data protection authority

We take security seriously and apply appropriate technical and organizational safeguards to protect your information:

• Encryption in transit: all data sent to and from our website is encrypted via HTTPS/TLS
• Encryption at rest: sensitive client files are stored in encrypted cloud storage
• Access controls: only authorized team members and contractors have access to client data, and only what they need for their work
• Password security: we use strong, unique passwords and multi-factor authentication on all critical accounts
• Regular updates: we maintain up-to-date software, security patches, and website hardening on pixelbranded.co
• Limited retention: we minimize the amount of data we collect and how long we keep it

No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

PixelBranded.Co is based in Canada, but some of our service providers (such as Stripe, Google, and our hosting providers) store and process data in the United States and other countries. By using our services, you understand that your information may be transferred outside of your country of residence.

When we transfer personal information across borders, we ensure appropriate safeguards are in place:

• We use service providers with strong privacy commitments and recognized certifications
• For Quebec residents, we conduct privacy impact assessments before transfers outside Quebec when required under Law 25
• For EU/UK residents, we rely on standard contractual clauses or adequacy decisions where applicable

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 14. If you believe we have inadvertently collected information from a child, please contact us at hello@pixelbranded.co and we will delete it promptly.

12.1 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.

12.2 Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your information, please reach out:

We aim to respond to all privacy inquiries within 30 days.